Customer Support Role - Voice Process - Industry Paints (0-3 yrs)

responsible for managing customer interactions through voice calls. This role is key to ensuring that customer complaints and queries are resolved in a timely and effective manner.

- You will work closely with other departments to provide accurate information and maintain customer satisfaction.

Responsibilities

- Handle incoming and outgoing customer calls in a professional manner

- Address customer inquiries and resolve complaints efficiently

- Provide information about products and services

- Maintain accurate records of customer interactions and transactions

- Follow company protocols and standard operating procedures

- Collaborate with other departments to solve complex customer issues

- Meet performance targets and KPIs

- Ensure customer satisfaction through effective communication