Associate - Client Support (0-6 yrs)

- Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction rating.

- Handled client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements.

- Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process.

- Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution

Daily checking calls and reporting work is done professionally.

- Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams.

- Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement.

Qualification: -PUC -

Candidate should be Avg in English+Malayalam / Marathi

Working - 6 Days

Rotational Shifts : (8 am - 8 pm)

1 Rotational Off