Customer Service Role - Chat Process (1-2 yrs)

Job Description :

- Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

- Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers

- Typing speed is crucial (Speed 30 words per minute)

ROLES AND RESPONSIBILITIES :

- Communicate with client customers via chat/phone to help resolve the issues being faced

- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders

- Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Qualification : Graduate And Under Graduate

Salary : 15 k

Excellent Communication

Experience:- 6 Month Experience