Head Cashier_CCM2

• Create and maintain a positive work environment for all cashiers
• Communicate with customers and address any problems they may have
• Serve as the primary point of contact for customer service associates
• Operate registers and perform general checkout functions
• Generate reliable and accurate till reports from every register
• Resolve cash tills when closing, ensuring the money matches the report and is stored safely
• Assist cashiers with requests such as price checks
• Maintain a clean working environment by wiping down registers during downtime

Greets customers as they enter the store. Assists customers in locating items. Refers customers to sales associates as necessary. Processes register transactions. Processes refunds and returns. Activates gift cards. Signs customers up for loyalty reward programs. Addresses customer questions and complaints. Reports complaints and problems to store manager, and refers customers to manager when needed. Counts out register drawer at end of shift. Promotes new store products. Assists sales associates in closing sales. Trains new cashiers. Ensures that all register drawers are balanced at the end of a shift. Accepts and signs for store deliveries. Prepares bank deposit envelopes and stores daily profits in company safe. Answers store phone and provides information or transfers callers accordingly. Takes note of suspicious behavior of customers or employees and reports this to managers as needed.