National Key Account Manager_Ecommerce

Job Summary:

The National Key Accounts Manager - Ecommerce will drive business growth and account profitability by managing strategic ecommerce accounts. The role includes overseeing sales performance, ensuring customer satisfaction, and developing long-term partnerships with key ecommerce platforms (e.g., Amazon, Flipkart, Blinkit, Big basket etc.) or direct-to-consumer websites. The candidate should be skilled in ecommerce business models, digital marketing, and analytics to enhance sales and brand presence online.

Key Responsibilities:

• Account Management:
• Develop and maintain strong relationships with key ecommerce clients to drive growth and profitability.
• Serve as the main point of contact for assigned ecommerce accounts, resolving any issues or challenges.
• Understand clients needs and provide solutions that meet their business objectives.
• Sales & Business Development:
• Develop and execute sales strategies to meet or exceed sales targets for key accounts.
• Monitor and manage sales performance, identifying areas for growth and improvement.
• Lead negotiations for new deals, contracts, and renewals to maximize profitability.
• Ecommerce Strategy:
• Collaborate with ecommerce teams to optimize product listings, pricing, promotions, and advertising strategies.
• Monitor market trends, competitors, and industry insights to identify new opportunities and threats.
• Manage promotional campaigns and ensure optimal visibility and placement on ecommerce platforms.
• Data Analysis & Reporting:
• Analyze sales data, customer behavior, and other KPIs to drive performance improvements and informed decision-making.
• Provide detailed performance reports and strategic recommendations to stakeholders.
• Collaborate with marketing teams to ensure digital strategies align with account goals.
• Cross-Functional Collaboration:
• Work closely with supply chain, marketing, and product teams to ensure seamless order fulfillment and customer satisfaction.
• Manage inventory levels, ensuring the right products are available at the right time to meet demand.
• Partner with marketing teams to develop joint marketing initiatives that enhance visibility and conversion.
• Client Engagement:
• Plan and conduct regular meetings with ecommerce partners to review performance and identify growth opportunities.
• Lead product training and support efforts to ensure ecommerce partners have a deep understanding of the product portfolio.

Qualifications:

• Masters degree in business, Marketing, or related field (master’s degree preferred).
• Proven experience (4-10 years) in key account management, ecommerce, or sales.
• Strong understanding of ecommerce platforms, digital marketing strategies, and retail environments.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in data analysis and sales reporting tools (Excel, Google Analytics, etc.).
• Ability to work collaboratively in a fast-paced, results-driven environment.
• Experience in managing inventory, pricing, and promotional activities for ecommerce channels.

Key Competencies:

• Analytical Thinking
• Problem-Solving Skills
• Leadership & Team Collaboration
• Strong Negotiation Skills
• Results-Driven
• Excellent Communication