Head Key Accounts

Roles & Responsibilities (Job Description):

• Business Growth/New Customer Acquisition

i.Implementation of Sales strategy

ii.Customer Acquisition Measures through KAMS

• Operational Efficiency in servicing customer

i. Gold Accounts - Adherence to Norms

ii. Network recommendation (NOC) within TAT

iii.Proactive Network creation

iv. Acquisition of CSS/DSS before release of permanent supply

v. Power Release with in TAT

• Relationship Management

i. Customer Loyalty and retention of C&I customers

ii. Develop a personalized account management approach, aimed at retention of key account and resolving of customer issues within FTR.

• Customer Centricity & Digitalization
• Drive customer affection through digitalization and service differentiators to enrich and fulfill customer expectation and customer interactions
• Leadership and Team Development

i. Increase team sales performance by setting up mentorship between senior and junior sales executive and conducting quarterly performance reviews to assess progress towards sales goals.

ii. Capability Building, People / Team Development, Leadership Development & Create Succession Pipeline

• Competitor Analysis
• Conduct quarterly competitive landscape reviews and train sales team on competitive positioning strategies.
• Branding and Promotion : Coordinate branding efforts with Branding & Promotions lead and division marketing teams to increase brand equity perception.
• Budget Management & Industry Engagements : Participate in sponsorship events, organize customer meets for Key stakeholders
• Overdue Reduction - Key accounts

i.Ensure Strict Working Capital management: -

ii.Timely recovery of dues of Key Premium accounts