Key Account Manager

The Location Manager will act as a representative of AdaniOne and will be responsible for implementing on-ground initiatives of the AdaniOne platform at Mumbai Airport. AdaniOne is the concierge app serving seven airports operated by the Adani Group. The role requires strong team management, operational expertise, and stakeholder management to ensure the smooth execution of Standard Operating Procedures (SOPs) and sales strategies at the airport.

Key Responsibilities:

1. Operations (30%):
• Implement and monitor Standard Operating Procedures (SOPs) for AdaniOne services at Mumbai Airport.
• Ensure seamless integration of the AdaniOne app with airport services and processes.
• Oversee day-to-day on-ground activities and resolve operational challenges to ensure smooth functioning.
• Conduct periodic audits to maintain service quality and adherence to SOPs.
2. On-Ground Sales (60%):
• Drive sales initiatives for AdaniOnes services at Mumbai Airport, ensuring the achievement of revenue targets.
• Manage and motivate the on-ground sales team to promote the AdaniOne platform to airport passengers.
• Implement marketing campaigns and offers in coordination with the marketing team to boost sales.
• Monitor customer feedback and insights to refine sales strategies and improve customer experience.
• Ensure all sales-related activities are aligned with the overall airport customer service goals.
3. Stakeholder Management (10%):
• Liaise with internal and external stakeholders, including airport authorities, retail partners, and service providers, to facilitate seamless execution of AdaniOne’s services.
• Represent AdaniOne in key stakeholder meetings and ensure alignment of objectives.
• Address stakeholder concerns and build strong, collaborative relationships to optimize service delivery.
4. Team Management:
• Lead, mentor, and manage a team responsible for on-ground operations and sales at the airport.
• Monitor team performance, provide feedback, and drive employee engagement.
• Ensure proper training and development programs for the team to maintain high service standards.

Qualifications:

• Bachelor’s degree in Business, Operations, Sales, or related fields.
• 5+ years of experience in operations, sales, or account management, preferably in airport services, hospitality, or retail.
• Proven experience in team management.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to thrive in a fast-paced and dynamic environment.