Operations Associate

The role will have excellent growth opportunities. You will work directly with the team based in New York.

Experience required: 2-5 years

CTC: INR 7-11 LPA + Night Shift Allowance

Location: Remote

Time: 6:30 PM to 3:30 AM IST (Monday - Friday)

Responsibilities

Order Team

• Resolve stock issue tickets, licensing tickets, and other miscellaneous tickets efficiently.
• Serve as a backup for the Order Processing team during periods of low order pool volume.
• Process sample orders and manage associated documentation.
• Update Printer Capacity Management System (PCMS) ratings to maintain accurate production data.
• Perform ad hoc tasks and support additional responsibilities during the slow season.
• Prepare reports and contribute to reporting tasks and projects as required.

Pre-Order Team

• Provide accurate pricing quotes using available tools and resources.
• Collaborate with teams to resolve order issues, share feedback, and enhance the licensing experience at the company.
• Monitor timelines and address licensing-related inquiries from Campus Managers.
• Conduct order verification, data entry for reporting, and Shopify/Group order checks.
• Assign schools when client-provided proofs are received directly.
• Upload proofs to licensing portals to facilitate single-use licence processing.

Qualifications

• Bachelors or Masters degree in Operations/Business, or a related field
• 1–5 years of experience in operations, logistics, or a similar domain
• Proven ability to handle complex tasks and meet tight deadlines effectively
• Strong decision-making skills with the ability to work independently and with minimal supervision
• Excellent verbal, written, and interpersonal communication skills