Call Centre Manager with ITM Skills University @ Navi Mumbai

If Interested please mail us your profile on careers@itm.edu or you can call us on 8879419086

ITM Skills University is looking to recruit top talent for its upcoming new programs to be offered in Mumbai and Navi Mumbai campuses, you can know more about us at www.isu.ac.in

• Requirements:

• Strong communication and managerial skills.
• Proficient in MS Office, particularly Advanced Excel.
• Minimum of 5+ years of experience in call centre/BPO management.
• Proven ability to manage teams and improve processes.

Responsibilities:
• Manage and oversee the call centre team, ensuring efficient handling of new admissions and student counselling.
• Develop and implement call centre strategies and operations, enhancing processes and procedures to improve team performance.
• Monitor and evaluate performance metrics, providing feedback and training to staff.
• Maintain accurate records and reports on call centre activities.