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11 Kompatible Minds Jobs
Call Centre Manager (Team Lead)
Kompatible Minds
posted 4mon ago
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Job Description
Job Title : Call Centre Manager / Team Leader
Company : Leading Fintech into Working Capital and Invoice Discounting Solutions
Location : Noida
Department : Sales / Call Centre Operations
Job Summary We are looking for a Call Centre Manager / Team Leader to oversee a team of 10 to 15 Tele Sales agents focused on selling working capital loans and invoice discounting. The ideal candidate will have experience in managing sales teams and driving performance.
Key Responsibilities - Team Management: Hire, train, and manage Tele Sales agents.
- Performance Monitoring: Set and track sales targets and KPIs.
- Customer Engagement: Ensure high levels of customer satisfaction and handle escalated issues.
- Data Analysis: Analyze call center metrics and prepare reports for management.
Qualifications
- Bachelor s degree in Business or related field (preferred).
- 3 to 8 years of experience in sales, preferably in financial products.
- Strong leadership and communication skills.
- Competitive salary with performance bonuses.
- Health insurance coverage.
- Opportunities for professional development.
Employment Type: Full Time, Permanent
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