Rezolve.ai - Solution Consultant (2-5 yrs)

About Rezolve.ai:

- We're an AI-first SaaS company leveraging the latest advancements in Generative AI.

- We are proud to build a world-class employee support Agentic AI solution that is disrupting ITSM and HR operations.

- Rezolve.ai is recognized by Gartner and Forrester for its rapid adoption and end-user benefits.

- We are in an exciting growth phase and are looking for experienced, ambitious professionals who want to accelerate their own career goals and ours.

Solution Consultant

Roles & Responsibilities:

1. Product Expertise & Client Consultation:

- Gain deep knowledge of the company's product offerings to serve as a subject matter expert.

- Consult with clients to understand their business processes and how the product can address their challenges.

- Provide guidance on product features and best practices for using the product to achieve desired outcomes.

- Study documents of products/service used for the implementation like QnA maker/Sharepoint/Adaptive Cards.IO

2. Solution Design & Customization:

- Design solutions that leverage the product's capabilities to meet specific client requirements.

- Customize and configure the product to align with the client's operational needs, ensuring it integrates seamlessly.

- Analyse business requirement and configure them in the product using Bot studio (inhouse low code platform to develop bot flows) within given time frame.

- Work closely with onshore CSM team for understanding requirement and provide solutions/workaround.

- Analysis of Rest API for various ITSM/HRMS product in market for integration.

- Analysis of customer requirements related to ticketing system and configure that using Service Catalog (inhouse product).

Feedback Loop & Product Development:

- Serve as a point of contact for CSM team/Customers and the product development team, sharing feedback and pointing out areas where the product can be improved.

- Work closely with onshore CSM team for understanding requirement and provide solutions/workaround.

- Prepare user stories, by considering current system limitations, review and accepting the stories.

- Participate in product roadmap discussions, offering insights based on client experiences and emerging market trends.

- Collaborate with internal teams to influence product development that aligns with client needs and market demands.

Project Management:

- Providing daily updates over call/team channel to CSM and maintaining correct status of tickets.

- Manage multiple client projects simultaneously, ensuring each one is delivered on time and within scope.

- Acting as a SPOC for the project assigned and owning the complete delivery of it.

- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.

- Going in calls with customer for working sessions to get more insights about issues/requirement.

- Ready to work long/odd hours to fix critical issues and important deliveries.

- Should be flexible to work in EST hours.

Flexible to work in EST hours.

Key responsibilites:

- Knowledge of Agile Process.

- Knowledge of ITSM/HRMS or any functional domain.

- API Analysis

- Good Analytical and problem-solving skills.

- Basic Knowledge of Azure.

- Knowledge of SQL queries & relationship.

- Familiarity with Generative AI concepts and prompt engineering.

Experience: 2 to 5 years