Key Accounts Manager (BFSI)

The Opportunity:

We are currently looking for a passionate and dynamic individual to join us as Key Accounts Manager in our sales team for SAARC region. The ideal candidate would be a seasoned executive, innovative and highly motivated with passion for sales and love for solving business problems with a strong 360-degree perspective on accounts and a result-oriented outlook.

Objectives aligned to this role:

Enterprise Sales, Ideas, and Implementation towards achieving Key Results.

What would you do?

• Cultivate new business within existing accounts by comprehending the customer's
  operations, recognizing, and exploring commercial potential within these accounts.
• Establish and grow sales pipeline for financial services solutions. Drive sales growth by

identifying upselling and cross-selling opportunities within existing accounts and expanding

our market presence in the BFSI industry.

• Responsible for business outcomes of the customer keeping a close watch on adoption,

application health, value derived by customer from the investment.

• Drive QBRs governance for assigned customer accounts.
• Drive Account Planning, identify whitespaces, proactively maps stakeholders and defines

actions across account team to capture new business.

• Proactively manage churn and drive customer retention, thereby contributing to sustained

revenue growth and customer satisfaction.

• Gain a competitive advantage by staying updated on market trends, industry rivals, and

effective customer strategies, while adeptly neutralizing any potential threats

• Tracks always-on coverage across all accounts in portfolio, LOB's within accounts, CVDH

stakeholders within LOBs across actors in cross-functional account team

• Strong techno-commercial acumen owning new proposals (both technical and

contractual), pricing process, negotiations, third-party partners part of the solution.

• Consistent track record of delivery on quota/targets sequentially across multiple quarters.

Required Skills

• Excellent communication and presentation skills
• Superstrong collaborator by being the CenterPoint of a cross-functional account team

across Customer Success, Delivery, Pre-sales, Support Sales Dev, Marketing

• Strong problem-solving and critical thinking skills
• Prior track record of successful delivery of enterprise software solutions to customers in

technical/functional / techno-functional role

• Extensive experience in leading and managing large enterprise customer relationships in

BFSI (Banking, Financial Services, and Insurance) industry in both domestic and international markets.

• Enhances client engagements and fosters lasting relationships with strong critical thinking

skills and informed decision-making.

• Utilizes a strategic mindset to expand sales, predict future trends, and approachesproblem-solvingg with a solution-oriented mindset.
• Strong result orientation and focus towards target achievement.
• Prior experience of building and leading winning teams.
• Be in-sync with latest technology and industry trends and ensure adoption of relevant

technologies in the system.

• Ability to travel 50-75% of the time.

Behavioural and Cultural Attributes:

• Exhibit thought leadership and customer-centricity at a high level.
• Inspire and influence teams, effectively manage critical resources, and engage customer

stakeholders to achieve business objectives.

• Prioritize quality and customer satisfaction in implementation projects, consistently

delivering substantial business value.

• Thrive under intense timeline pressure, tackling challenges with a resolute commitment to

successful outcomes.

Academic Qualification:

• Engineering/ equivalent technical qualification from a reputed college/ university
• Good understanding of current technology trends along with ultra-scalable systems