Customer Success Specialist

The Opportunity:

Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)? As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution. You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded.

What would you do?

• Strategic Alignment Ninja: Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams. Create customer champion/coach achievement illustration - working with Value Illustration lead.
• Value Maestro: Ensure the successful realization of organizations digital transformation objectives. Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations.
• Demonstration Dynamo: Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution.
• Feedback Connoisseur: Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights.
• Issue Resolution Sorcerer: Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard.
• Trusted Partner: Guide Business and enterprise solutions leaders to make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision-making, and enabling faster speed to value and time to market.
• Product Influencer: to support a scalable framework of IT assets and business processes aligned to corporate governance that supports the organization to deliver on its goals and strategic objectives.
• Dynamic Collaborator: Involve Solution Architects as needed for enterprise solution-specific in-depth discussions or demos.

Measure of Success

• Implement and drive Customer Advocacy Board minimum 1 each quarter.
• Support in product and delivery pitches to drive positive revenue growth.
• Engage with customers for joint vision creation and drive a minimum 2 Co Innovation ideas for each quarter

Required Skills

• 3 5 years of relevant experience in BFSI IT domain
• Minimum 2 years of product Development or Product delivery experience
• Demonstrated ability to communicate clearly with business and IT stakeholders and collaborate with people across a variety of levels.
• Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via pitch decks white papers, blog posts, and social media.
• Extensive experience in product showcase with an exceptional knack for storytelling.
• Create and deliver presentations of Level 2 product demos.
• Deep knowledge of enterprise product architecture
• Excellent proficiency in English communication, both written & verbal.
• Continuously research the constantly evolving technology and product landscape and advise on the right selection and use of tools/technologies critical to supporting business transformation and optimization efforts.
• Contribute to Product research based on competition analysis.
• Strong analytical skills, in-depth knowledge of enterprise ecosystem and web-based products/applications, B2B enterprise across BFSI vertical.
• Identifying and resolving cross-project interdependencies and a proven ability to juggle several initiatives and shift priorities as needed.
• Consulting experience working for Enterprise Clients across BFSI with spectacular client references.

Behavioural Attributes:

• Excelling in coordinating individuals, processes, systems, and metrics to achieve exceptional implementations.
• Effective influencer, collaborator, and strategic planner capable of leading at all organizational levels, particularly in complex environments.
• Inspires and influences teams, key resources, management, and customer stakeholders to align with and achieve business objectives.
• Thrives in challenging situations and excels in delivering results under tight timelines.
• Cultivate a continuous learning culture with a strong focus on staying updated.

Academic Qualification:

• Computer Science Engineering/ equivalent technical qualification from a reputed college/ university.
• Good understanding of current technology trends along with ultra-scalable systems
• Proficient in effectively communicating with internal stakeholders across various domains, including technology and business.

Meet The Team

Connect with the team that loves the challenge of solving business problems, just like you!