Chief Human Resource Officer - Retail (15-20 yrs)

Job Description: Chief Human Resource Officer (CHRO) - Retail

Location: Gurgaon, India

Reporting To: CEO/Managing Director

Position Overview:

The CHRO will be a key member of the executive leadership team, responsible for shaping and executing the company's human capital strategy in alignment with its business objectives. The role requires a visionary HR leader with a proven track record in driving large-scale change management, fostering a high-performance culture, and attracting, developing, and retaining top talent in a fast-paced retail environment.

Key Responsibilities:

Strategic HR Leadership:

- Develop and implement a comprehensive HR strategy aligned with the company's business goals and growth plans.

- Partner with the executive team to drive organizational transformation, ensuring the HR function supports business scalability and agility.

Talent Acquisition & Management:

- Lead the talent acquisition strategy to attract top-tier talent across all levels.

- Implement robust talent management and succession planning frameworks to ensure a strong leadership pipeline.

Employee Engagement & Culture:

- Foster a culture of inclusion, innovation, and continuous improvement.

- Implement initiatives to enhance employee engagement, satisfaction, and retention.

Learning & Development:

- Oversee the design and execution of learning and development programs to enhance employee skills and leadership capabilities.

- Promote a culture of continuous learning and professional growth.

Compensation & Benefits:

- Design and manage competitive compensation and benefits programs to attract and retain talent.

- Ensure compliance with local labor laws and industry standards.

HR Operations & Technology:

- Drive process efficiency through the implementation of HR technologies and tools.

- Ensure the HR function is data-driven, leveraging analytics to inform decision-making.

Compliance & Governance:

- Ensure HR policies and practices comply with legal and regulatory requirements.

- Promote ethical behaviour and integrity across the organization.

Diversity, Equity & Inclusion (DEI):

Champion DEI initiatives to build a diverse and inclusive workforce.

- Develop and implement programs to promote workplace equity and belonging.

- Extensive Retail Operations HR Experience:-

- Proven expertise in managing HR functions across large retail operations, including store-level HR management, regional HR leadership, and frontline workforce engagement.

- Experience in handling high-volume recruitment for retail staff, ensuring seamless onboarding and integration within a dynamic retail environment.

- In-depth understanding of the unique challenges of retail HR, such as high attrition rates, shift scheduling, compliance with labour laws, and workforce productivity management.

- Ability to implement HR policies and programs that are tailored to retail operations, ensuring alignment with business goals and customer service standards.

- Hands-on experience in managing performance and incentive programs for retail staff, driving motivation and enhancing customer experience.

- Experience in setting up HR structures and policies to support rapid store expansion, including talent deployment strategies for new locations.

Qualifications:

- Master's degree in Human Resources, Business Administration, or a related field.

- 15+ years of progressive HR leadership experience, with at least 5 years in a senior HR role within the retail sector.

- Proven track record of leading HR functions in large, multi-location organizations.-

- Deep understanding of labour laws, HR best practices, and industry trends.

- Experience in change management, leadership development, and organizational design.

Key Competencies:

Strategic Thinking: Ability to align HR strategies with business objectives.

Leadership: Strong leadership and influencing skills to drive cultural and organizational change.

Analytical Thinking: Ability to leverage HR analytics for data-driven decision-making.

Problem-Solving: Proactive approach to identifying and resolving HR-related challenges.