Lead - Pre sales, Order Management

Summary:

This profile is responsible for Prompt customer response to achieve high customer satisfaction in Export Market. Meet aftermarket spares revenue targets for the business growth and enhance delivery performance and customer engagement.

Essential Duties and Responsibilities:

• Support HOD-Spares in Order Management and execution of aftermarket strategy.
• Conversant with SAP SD module.
• Order Generation / Conversion - Collaborate within Team / Sales / Service Team for new order generation / conversion by reviewing Open offers.
• Closing Enquiry

1. Receiving enquiries from customers, part identification to prepare quote - with help of service, QA - QC team, design team.

2. Intimation of non availability of MM + Info parts and follow up to complete it

3. Getting pricing if not available in system

4. Applying for sales view from SAP

5. Updating taxation and HS code in SAP

6. Enquiry generation and sending quote to customer

• Sale order login

1. On receipt of Cust PO /Payment, sale order to be logged in system.

2. Sending order confirmation to customer.

3. Carrying out CRF with Technical Team if required

4. Taking approvals for special payment terms, dispatch without payment, SO log in without payment, credit lock removal approvals process

5. Attaching relevant PDF documents with sales order like PO, approval and CRF if any

• Internal follow up for PDC and dispatch.
• Sending commercial docs to customer to seek dispatch approval + nomination agent details.
• Follow up to get dispatch approval from customer.
• Delivery clarence in system to Commercial Team
• Co-ordinate with logistic team to complete dispatch procedures and certificates
• Sending final commercial docs (commercial Invoice, packing list, AWB or courier receipt and GSP etc..) to customer post-dispatch.
• Supporting customer in terms of their queries related to material details - technical info + commercial info, co-ordinate with service team to resolve customers technical queries
• Check outstanding payment list and intimate to customer. Follow up with customer to release outstanding payments.
• Intimating details of received payment to finance.
• Supporting Global Business team to remit agent commission.
• KYC updation of Customer data base (name, email, address, mobile no) • Back up support to Colleague's in their absence and support their customers.
• ACG NA coordination

1. checking on Transfer prices

2. Receiving order and processing it with due approvals

3. Regular order updates to ACG NA

4. Monitoring stock level

5. Monitoring correctness of parts

6. Monitoring receipt of parts at ACG NA

Requirements:

• B. Com / B.A
• 5-6 Years in operations, Spare parts management and or Machine manufacturing industry. • SAP SD module expert
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.