Professional Integrations (ATS Integrations)

Responsibilities

• In this role, you will triage client reported issues in relation to their ATS (Applicant Tracking System) or API integrations. Additionally, you will assist clients and the Accurate Onboarding Team in integration configuration and testing, as well as answer open client questions in relation to integrations, provide clarification on solutions, etc.
• Act as an initial point of contact for all client reported integration issues or concerns through ticketing system.
• Triage/troubleshoot reported issues and either offer potential solutions OR escalate accordingly.
• Maintain communication with stakeholders regarding resolution of reported issues.
• Understand client integration requirements and system capabilities and be able to translate accordingly.
• Work closely with client and ATS representatives to identify account setup and integration requirements.
• Work closely with Onboarding to properly configure clients for specific integrations, taking into account any client specific initiatives/requirements.
• Provide support for integration testing

Qualifications:

• A familiarity with integrated API solutions and ability to explain technical solutions to clients.
• Ability to understand complex requirements and unique solutions.
• Strong critical thinking and communication skills combined with a commitment and proven ability to succeed within a fast-paced organization.
• Strong overall interpersonal skills and a history exceeding client expectations.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Self-Starter, ability to work independently and get things done.
• Basic knowledge of XML and JSON required.
• Basic knowledge of SQL and databases required.
• Experience with Microsoft Office Suite required.
• Experience with related tools such as Postman, SOAP UI, etc., a plus.
• Background Screening experience a plus.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it s what s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com .

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.