Training Specialist - Customer Service

Responsibilities:

• Primary responsibilities will include facilitation of training content both in-person and via webinar or video conference.
• Act as a liaison for various business units to address and support global training needs
• Develop and build engaging and effective training solutions.
• Author and administer educational materials, including online training modules, training manuals, workbooks, videos, infographics, and job-aids.
• Maintain the content for existing training programs by staying up-to-date on process changes and technology improvements
• Form positive and productive partnerships with subject matter experts and transfer that knowledge to trainees of varying backgrounds and skillsets.
• Designing and creating measurable benchmarks for training programs such as quizzes or games to reinforce learning.
• Create and maintain training records including rosters, scorecards, and sign-offs
• Analyze data related to the training program to create reports and recaps for the leadership teams

Content Design Responsibilities:

• Primary responsibilities will not necessarily include Instructional Design, but the Training Specialist should be comfortable creating PowerPoint presentations and other visual aids.
• Training Specialists will often need to edit existing published content in the LMS, therefore should be comfortable with LMS tools and recording audio for voiceovers.

Qualifications /Skills:

• 2+ years of experience with training delivery or public speaking in a corporate or classroom-like setting
• Excellent knowledge of Microsoft Office Suite including SharePoint and other Office 365 applications
• Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
• Experience with presentation, composition, and facilitation skills
• Proven organizational skills
• Proven ability to manage multiple high priority projects
• Ability to interpret data and organize it visually and creatively

Additional Knowledge, Skills and Abilities:

• Experience with LMS (SCORM) or CMS
• Able to gather, process feedback and implement change quickly
• Willingness to understand Accurate s business model and product suite
• Proven leadership ability
• Proactive self-starter
• A desire to grow personally and professionally
• Analytical skills
• Demonstrates candor in work relationships
• Displays passion for the work they do and maintains a positive attitude
• Ability to be agile in a fast paced environment
• Exhibits disciplined freedom in order to reach goals
• Frequent contact with business leaders

10,50,000 - 15,00,000 a year

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it s what s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. .

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.