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Account Care Coordinator
Accurate Background
posted 7d ago
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Fixed timing
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Job Description
When you join Accurate Background, you re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Responsibilities:
- Ensure high customer satisfaction by working with internal teams to provide a seamless customer experience
- Educate clients on best practices for their program and business needs, becoming a trusted advisor
- Maintain a consistent level of technical readiness and industry expertise
- Understand and provide accurate information via phone and email about client portals, products, services, and account information
- Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion
- Identifies root causes of turnaround time concerns
- Reviews account setups and implements process improvements
- Ensures accurate submission of implementation tasks
- Train and onboard new client users as needed
- Conveys compliance and technical solutions in a language that clients will understand
- Provide updated pricing for new packages or a la carte options
- Provide support and assistance for invoice related questions
- Understand and provide guidance for ATS integrations
- Handle and successfully resolve client escalations
- Identify roadblocks, make decisions, and effectively communicate solutions
Qualifications:
- Previous experience working on time-sensitive issues in a fast-paced environment
- 4-5 years of customer service experience
- Experience in background screening industry preferred
- Strong interpersonal skills
- Excellent communication skills, both written and verbal, with a focus on issue identification, troubleshooting, and conflict resolution
- Ability to prioritize and manage several tasks at once
- Ability to work effectively to deadlines
- Good organization and time management skills
- Analytical and problem-solving skills
- Ability to work independently and as part of a team
- Ability to learn quickly and retain knowledge
- Strong Microsoft Office knowledge (Work, Excel, PowerPoint, Outlook)
- Knowledge of Salesforce
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it s what s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first before individual or departmental agendas. Make sure they get the help they need to succeed.
Employment Type: Full Time, Permanent
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17% candidates got the interview through other sources.
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What people at Accurate Background are saying
What Accurate Background employees are saying about work life
based on 78 employees
Strict timing
Monday to Friday
No travel
Night Shift
Accurate Background Benefits
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