Franchise Relation Executive

We are seeking a dynamic and experienced Franchise Relations Executive to join our media companys Franchise Operations team. The ideal candidate will be responsible for building and maintaining positive relationships with our franchisees, ensuring their success, and promoting the growth of our franchise network. The Franchise Relations Executive will serve as the primary point of contact for franchisees, providing support, guidance, and resources to help them achieve their business goals.

Key Responsibilities:

Develop and maintain strong relationships with franchisees, serving as their main point of contact for all inquiries, concerns, and support needs.

Provide ongoing training, guidance, and assistance to franchisees on operational procedures, marketing strategies, and best practices for business success.

Monitor franchisee performance and compliance with brand standards, policies, and procedures.

Collaborate with cross-functional teams, including marketing, operations, and finance, to support franchisee initiatives and address their needs.

Conduct regular site visits and inspections to assess franchisee operations,

provide feedback, and identify opportunities for improvement.

Coordinate and facilitate franchisee meetings, conferences, and training

sessions.

Assist in the development and implementation of franchise programs, initiatives, and policies.

Serve as a brand ambassador and advocate for franchisees within the

organization, representing their interests and feedback to senior management.

Handle franchisee escalations and resolve conflicts in a timely and professional manner.

Stay informed about industry trends, market conditions, and competitor activities to provide strategic insights and recommendations.

Prepare reports, presentations, and analysis related to franchise performance,

trends, and initiatives.

Requirements:

Bachelors degree in Business Administration, Marketing, Hospitality

Management, or related field.

Proven experience in franchise relations, preferably in the media or

entertainment industry.

Strong interpersonal and communication skills, with the ability to build rapport

and trust with diverse stakeholders.

Excellent problem-solving and conflict resolution abilities.

Ability to work independently and collaboratively in a fast-paced, dynamic

environment.

Detail-oriented with strong organizational and time management skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM

software.

Willingness to travel frequently to visit franchise locations (as needed).

Knowledge of franchising regulations, legal requirements, and best practices is a plus.