Collaborate with the sales team to understand customer requirements and provide technical solutions. Conduct product demonstrations, presentations, and workshops to explain technical aspects to clients. Provide customized product recommendations based on customer needs and industry trends. Technical Proposal and Documentation:
Develop and deliver technical proposals, quotes, and presentations. Prepare and review technical documentation, such as datasheets, manuals, and installation guides. Ensure that all technical aspects of proposals and contracts are accurate and aligned with customer requirements. Customer Relationship Management:
Build and maintain strong relationships with existing and prospective customers. Act as the primary point of contact for customers' technical inquiries. Support the customer during the post-sales phase, ensuring smooth implementation and resolving any technical issues. Product Expertise and Training:
Stay updated on the latest industry developments, new products, and technologies. Conduct training sessions for customers on product features and technical applications. Provide technical expertise to internal teams to improve product offerings and meet customer expectations. Market Research and Feedback:
Monitor industry trends, competitor products, and customer feedback. Provide valuable insights to the product development and marketing teams for enhancing product features and marketing strategies.