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Guest Service Associate IMV

2-4 years

Mumbai

Guest Service Associate IMV

Accor Hospitality

posted 13d ago

Job Description



About The Role :
  •  Responsible for set up of all operating equipments. 
  •  Ensure to be familiar with all dishes on the menu. 
  •  In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
  •  Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. 
  •  Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. 
  •  Control room inventory and assign room per guest needs. 
  •  Ensure to be familiar with the property lay out, fire exits and elevator locations .

    Qualifications
  •  Hotel management degree / relevant diploma   culinary 
  •  1 to 2 year of work experience. 
  •  Able to work under pressure and meet deadlines. 
  •  Strive for results (Success oriented, data finder, initiate / pro-active). 
  •  Excellent Communication Skills 
  •  Ability to think strategically, inductively & creatively. 
  •  Pleasant personality & grooming. 

    Additional Information
  •  Able to work under pressure and meet deadlines. 
  •  Strive for results (Success oriented, data finder, initiate / pro-active). 
  •  E  xcellent   Communication Skills 
  •  A  bility   to think strategically, inductively & creatively. 
  •  P  leasant   personality & grooming. 
  •  Comfortable taking ownership of projects. 
  •  Thorough understanding of marketing and negotiating techniques 

  • Employment Type: Full Time, Permanent

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    What people at Accor Hospitality are saying

    5.0
     Rating based on 1 Guest Service Associate review

    Likes

    Good but some times it will be f ucked up

    • Salary - Good
      +6 more
    Dislikes

    Didn't have more staff when I was there

      Read 1 Guest Service Associate review

      Guest Service Associate salary at Accor Hospitality

      reported by 4 employees
      ₹2 L/yr - ₹2.9 L/yr
      14% more than the average Guest Service Associate Salary in India
      View more details

      What Accor Hospitality employees are saying about work life

      based on 75 employees
      62%
      51%
      48%
      81%
      Flexible timing
      Rotational Shift
      No travel
      Day Shift
      View more insights

      Accor Hospitality Benefits

      Cafeteria
      Health Insurance
      Job Training
      Free Food
      Team Outings
      Soft Skill Training +6 more
      View more benefits

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