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Accor Hospitality

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4.7

based on 75 Reviews

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912 Accor Hospitality Jobs

Assistant Manager- Guest Service

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

6-10 years

Jaipur

Assistant Manager- Guest Service

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Hotel Management Hospitality Management Front Desk Facility Management Training Housekeeping Management

+ 5 more

Job Description


About The Role :
We are seeking a dynamic and customer-focused Assistant Manager-Guest Service to join our team.In this role, you will play a crucial part in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel operations.
  • Oversee and coordinate daily guest service operations, including front desk, reception, cashiering, reservations, and outlet services
  • Train, mentor, and manage Guest Service Associates, fostering a collaborative and supportive team environment
  • Implement and maintain efficient systems and procedures to enhance guest satisfaction and operational effectiveness
  • Monitor and address guest feedback, resolving issues promptly and professionally
  • Collaborate with other departments to ensure seamless guest experiences across all touchpoints
  • Analyze performance metrics and guest satisfaction data to identify areas for improvement
  • Assist in developing and implementing innovative guest service initiatives
  • Handle VIP guests and special requests with utmost care and attention to detail

    • Qualifications
  • Diploma in Tourism / Hospitality Management.
  • Minimum 1 years of relevant experience in a similar capacity.
  • Knowledge about both the departments Front Office and F&B service.
  • Excellent reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Good working knowledge of MS Excel, Word, & PowerPoint.

    • Additional Information
  • Strong leadership, interpersonal and training skills.
  • Good communication and customer contact skills.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and professionally groomed at all times.

    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accor Hospitality are saying

    Assistant Manager salary at Accor Hospitality

    reported by 4 employees with 3-10 years exp.
    ₹3.6 L/yr - ₹6.5 L/yr
    44% less than the average Assistant Manager Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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