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Accor Hospitality

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4.7

based on 75 Reviews

898 Accor Hospitality Jobs

GSA - Front Office

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Hyderabad / Secunderabad

GSA - Front Office

Accor Hospitality

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Computer Operating Housekeeping Salesforce Hotel Management Accounting

+ 16 more

Job Description

About The Role :
Primary Responsibilities
Front Office Operation

Assist guests with check in and checkout, as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

Liaise closely with other relevant departments to ensure that guests requests and needs are met

Update and maintain repeat guest history system

Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

Handle guests’ complaints and comments tactfully and efficiently

Handling guests’ mails, messages, and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Qualifications
Your experience and skills include:

Relevant diploma / degree in Hotel Management.

Minimum 6 months to 1yearofexperience.

Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.

Displays high level of flexibility, initiative, sincerity and team work.

Knowledge about Opera would be an advantage.

Employment Type: Full Time, Permanent

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What people at Accor Hospitality are saying

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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