Talent & Culture Manager

Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

About The Role :

 Human Resources Management 

Review and update Talent & Culture policies and procedures and other human resources materials

Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management

Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process

Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice

Prepare and submit periodic Talent & Culture reports to management

Prepare and issue correspondences relating to the Talent & Culture department

Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations

Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of Talent & Culture

Oversee the organization and execution of employees’ social, athletic and recreational activities

Maintain a good working relations with all departments and all professional external contacts

 Recruitment 

Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel

Analyze the hotel manpower requirements

Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures

Conduct recruitment and exit interviews

Maintain good working relationships and partnerships with recruitment agencies / sources

 Team Management 

Interview, select and recruit direct reports

Identify and develop team members with potential

Conduct performance review and manages performance issues that arise within the team

Constantly monitor team members performance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

 Other Responsibilities 

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the Management

 Main Complexity/Critical issues in the Job 

To ensure all employees’ benefits are in alignment, remunerated fairly and paid in an accurate and timely manner

The ability to manage information available in a sensitive and confidential manner

The ability to engage a diversified and multi-nationality workforce, helping employees to be accustom to the local culture

Qualifications

 Knowledge and Experience 

Bachelor’s Degree in Human Resources Management / Hotel Management

Minimum 3 years of Human Resources Management experience

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

 Competencies 

Strong leadership, interpersonal and negotiation skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times