Celebrations Executive

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

About The Role :

 Primary Responsibilities  

 Sales Support 

Maintain complete knowledge of the following (to include but not limited to):

All hotel features / services, hours of operation

Hotel function space, entertainment options, menus and floral decoration options

Hotel safety guidelines and evacuation plan

Scheduled daily group activities

Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

Coordinate all group arrangements

Work with group contacts to facilitate program planning and requirements

Communicate group needs and specifications to all relevant departments

Follow up with post-conference reports and review group billings

Input all group bookings and update booking activities in the system on a weekly basis

Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

Maintain gifts inventory and coordinate the sending of gifts to clients

Arrange site inspections for potential clients

Promote positive relations with clients and attend to all requests expediently and courteously

Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

 Knowledge and Experience 

Diploma in Tourism / Hospitality Management / Events Management

Minimum 1 year of experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

 Competencies 

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Additional Information

 Our commitment to Diversity & Inclusion: 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.