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912 Accor Hospitality Jobs

Duty Manager

Accor Hospitality

posted 5d ago

Job Role Insights

Flexible timing

Job Description



Company Description

  • Be a part of global community in hospitality industry.

  • Learning and growth opportunities.

  • Wide range of employee related benefits.

  • Get a opportunity to be a part of Heartist culture.

    About The Role :

     Main Duties: 

     Administration 
  • Liaise with different departments for smooth and coordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

  •  Customer Service 
  • Personally welcome and escort all hotel guests.
  •  Authorize courtesies for all VIP’s 
  • Maintaining guest profile and updating the same on regular basis
  • Ensure to interact with the guests & enable the team to understand guest requirements.

  •  Financial 
  • Responsible for maintaining high level of room sales, by up-selling.
  • Adhere to Accor guidelines for all the financial related procedures
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure to balance the accounts on a daily basis.

  •  Operational 
  • Adhere to the Standard Operating policies & Procedures.
  • Check outstanding of in-house guests on a daily basis.
  • To check whether the following records are kept in order and up to date:
  • “C” forms
  • Reception / Information Log Book
  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all VIP room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy check-in & check-out facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Office Assistants.
  • Log security incidents and accidents in accordance with hotel requirement
  • Communicates with FOM all information likely to be interest to them

  •  Personnel 
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
  • Ability to accept responsibility.
  • Self confidence, motivation, drive and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically, inductively, and creatively.
  • The propensity to recognize and acknowledge other people’s ideas.

  •  Other Duties 
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Helping other department in case of emergency.

  • Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

    Replacement and Temporary Mission:

    Be ready and responsible for any job, which may be assigned by the Management.


    Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accor Hospitality are saying

    5.0
     Rating based on 2 Duty Manager reviews

    Likes

    Many learnings, team work, insurance

    • Salary - Excellent
      +5 more
    Dislikes

    Politics, partiality

    • Job security - Poor
    Read 2 Duty Manager reviews

    Duty Manager salary at Accor Hospitality

    reported by 17 employees with 1-15 years exp.
    ₹2.5 L/yr - ₹6.3 L/yr
    11% less than the average Duty Manager Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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