Add office photos
All Filters
912 Accor Hospitality Jobs
Duty Manager
Accor Hospitality
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members appearance, attitude and degree of professionalism
- Motivates and provides a work environment which brings out the best in team members
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Duty Manager roles with real interview advice
What people at Accor Hospitality are saying
Rating based on 2 Duty Manager
reviews
Anonymous · Food, Beverage & Hospitality
in Doha
Likes
Many learnings, team work, insurance
- Salary - Excellent+5 more
Dislikes
Politics, partiality
- Job security - Poor
Duty Manager salary at Accor Hospitality
reported by
17
employees
with 1-15
years exp.
₹2.5
L/yr - ₹6.3
L/yr
11%
less
than the average Duty Manager Salary in India
View more details
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
Compare Accor Hospitality with
Marriott International
Compare
Hilton
Compare
Ihg Group
Compare
Wyndham Hotel Group
Compare
Hyatt Regency
Compare
Radisson Hotels
Compare
Oberoi Group of Hotels
Compare
Taj Hotels Resorts and Palaces
Compare
Lemon Tree Hotels
Compare
ITC Hotels
Compare
Oyo Rooms
Compare
Jubilant Foods Works
Compare
Mahindra Holidays & Resorts
Compare
café Coffee day
Compare
Devyani International
Compare
Burger King
Compare
JW Marriott
Compare
Barbeque Nation
Compare
Pizza Hut
Compare
THE LEELA PALACES HOTELS & RESORTS
Compare
Similar Jobs for you
Share an Interview