AM - Outlet

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About The Role :
 Primary Responsibilities  
 Business Performance 

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

 Outlet Operation 

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

Handle guests’ complaints and comments tactfully and efficiently

Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

Maintain department communication logbook and updated notice board

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Ensure that health, safety and security procedures are in place in the outlet

Attend all briefings, meetings and trainings as assigned by management

Perform proper handover and communication to the next shift

Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.