Provide frontline PC and server troubleshooting, resolve IT issues for end users.
Modify configurations, utilities and software default settings.
Support and administer Windows Servers.
Backup and optimize database.
Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
Provide In-house guest IT related matter troubleshooting.
Install, test and configure new workstations, peripheral equipment and software. Assist with PC setup, IT system and access for onboarding of new users.
Other Responsibilities
Be aware of the hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
Qualifications Knowledge and Experience
Diploma in Information Technology
Minimum 1 year of relevant experience
Good reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Knowledge of Windows Operating System
Competencies
Good communication skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
Additional Information
Bachelor’s degree in Hospitality Management or related field preferred.
Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and remain calm under pressure.
Knowledge of the local area and its attractions is a plus.
Proficient in Microsoft Office Suite and property management systems.