Add office photos
All Filters
625 Accor Hospitality Jobs
Head Butler
Accor Hospitality
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the company s core values
KEY ROLES & RESPONSIBILITIES
- Has full awareness, and manages and supervises all tasks of his/her staff.
- Directs the work assignment of supervisory and non-supervisory personnel
- Monitors butlers to ensure residents receive prompt and courteous service
- Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
- Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
- Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Ensures that consumption of resident supplies is under control
- Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
- Performs related duties and special projects assigned
- Is fully aware of Fairmont Standards
- Performs related duties and special projects assigned
- Ensure that Butlers deliver the Fairmont touch by exceeding the resident s expectations and providing pro active personalized service
- Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
- Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
- Ensures that the team adheres to the core values and the brand dimension of Fairmont Udaipur
- Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
- Ensures all communication is carried clearly between the team and the Director of rooms
- Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
- Conducts regular trainings and role plays to ensure all trainings are understood by the team
Employment Type: Full Time, Permanent
Read full job descriptionAccor Hospitality Interview Questions & Tips
Prepare for Accor Hospitality roles with real interview advice
People are getting interviews at Accor Hospitality through
People are getting interviews through
(based on 7 Accor Hospitality interviews)
Job Portal
Campus Placement
Walkin
58%
14%
14%
14% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Accor Hospitality are saying
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
Compare Accor Hospitality with
Marriott International
Compare
Hilton
Compare
Ihg Group
Compare
Wyndham Hotel Group
Compare
Hyatt Regency
Compare
Radisson Hotels
Compare
Oberoi Group of Hotels
Compare
Taj Hotels Resorts and Palaces
Compare
Lemon Tree Hotels
Compare
ITC Hotels
Compare
Oyo Rooms
Compare
Jubilant Foods Works
Compare
Mahindra Holidays & Resorts
Compare
café Coffee day
Compare
Devyani International
Compare
Burger King
Compare
JW Marriott
Compare
Barbeque Nation
Compare
Pizza Hut
Compare
THE LEELA PALACES HOTELS & RESORTS
Compare
Similar Jobs for you
Assistant Manager Guest Services ( F&B Service & Front Office)
3-5 Yrs
Mumbai
Share an Interview