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Marriott International

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4.3

based on 1.2k Reviews

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1095 Marriott International Jobs

Operations Manager

Marriott

 · 

4.3

 based on 1.2k Reviews

6-25 years

Mahabaleshwar

1 vacancy

Operations Manager

Marriott International

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Housekeeping Customer Service Hospitality Front Office Scheduling

+ 4 more

Job Description

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Ensures that standards and procedures are being followed.
  • Leads specific team while assisting with meeting or exceeding property goals.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES

    Leading Operations Team

    Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
  • Managing Property Operations Function(s)

    Follows property specific second effort and recovery plan.

  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Managing and Monitoring Activities that Affect the Guest Experience

    Provides excellent customer service by being readily available/approachable for all guests.

  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Managing Profitability

    Assists in performing required annual Quality audit with GM & RD.

  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Conducting Human Resources Activities

    Interviews and assists in making hiring decisions.

  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Operations Manager roles with real interview advice

    People are getting interviews at Marriott International through

    (based on 56 Marriott International interviews)
    Company Website
    Job Portal
    Referral
    Campus Placement
    Walkin
    36%
    23%
    14%
    9%
    4%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Marriott International are saying

    5.0
     Rating based on 1 Operations Manager review

    Likes

    Ok

    Dislikes

    Ok some time human resource department not like working days

    Read 1 review

    Operations Manager salary at Marriott International

    reported by 7 employees with 14-25 years exp.
    ₹12.9 L/yr - ₹23 L/yr
    57% more than the average Operations Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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