Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Bachelors degree or graduation


Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:

Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions.

Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.

Maintain deep product knowledge to effectively resolve client issues and provide ongoing support.

Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal service delivery.

Stay updated with the latest advancements in service desk management and cloud technology, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Experience in service desk voice support and service desk management.

Good To Have Skills:Knowledge of cloud technology and IT operations.

Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams.

Ability to accurately define and interpret client issues, designing and implementing effective resolutions.

Experience in managing service desk operations, ensuring world-class system performance and exceptional communication with clients.
Additional Information:

The candidate should have a minimum of 2 years of experience in service desk management.

The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering exceptional service desk support.

This position is based at our Gurugram office.


Qualifications

Bachelors degree or graduation