Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :Bachelor Degree or Graduation
Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.

Maintain exceptional communication skills to keep our world-class systems running.

Act as the ongoing interface between the client and the system or application.

Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner.
Professional & Technical Skills:

Must To Have Skills:Service Desk Management, Service Desk Voice Support.

Good To Have Skills:Experience with ITIL framework.

Strong understanding of IT service management principles.

Experience with ticketing systems such as ServiceNow or Remedy.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

The JOB FAMILY and PROJECT ROLE information are not for candidate's experience.

This position is based at our Bengaluru office.

 
Qualifications 
Bachelor Degree or Graduation