Service Management Lead

Project Role :Service Management Lead




Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills :Enterprise Network Operations



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing stakeholder relationships, and ensuring strategic alignment.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Lead the delivery of programs, projects, or managed services

Coordinate projects through contract management and shared service coordination

Develop and maintain relationships with key stakeholders and sponsors
Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Network Operations

Strong understanding of network operations and management

Experience in managing enterprise-level network infrastructure

Knowledge of network security protocols and best practices

Hands-on experience with network monitoring and troubleshooting tools
Additional Information:

The candidate should have a minimum of 5 years of experience in Enterprise Network Operations

This position is based at our Gurugram office

A 15 years full-time education is required



Qualifications

15 years full time education