Aftermarket Svcs Adv Senior Analyst

Skill required: IX Aftermarket Service Operations - Warranty Management

Designation: Aftermarket Svcs Adv Senior Analyst

Qualifications:BE

Years of Experience:5 to 8 years

What would you do?
Provide Technical repair assistance to Automotive Dealer techniciansYou will be aligned with our Automotive Aftersales vertical and help us in the system of organizations, people, activities, information, and resources involved in resolving complex technical queries from dealership. Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)

Implement practices to improve operational efficiencies within processWhat are we looking for?

5-8 years of experience in Automobile industry / Automotive Dealership /Warranty part analysis / Field Engineers / Service Engineers

Excellent written English skill

Strong analytical skills

Problem-solving skills

Written and verbal communication

Agility for quick learning

Results orientation

Ability to work well in a team

Ability to perform under pressure

Mechanical Engineering Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shiftsQualificationBE