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Network & Svcs Operation Analyst

3-5 years

Navi Mumbai

Network & Svcs Operation Analyst

Accenture

posted 5d ago

Job Description




Skill required:
Network Billing Operations - Problem Management


Designation:
Network & Svcs Operation Analyst


Qualifications:
Any Graduation


Years of Experience:
3 to 5 years


What would you do?
Dispute Management Bill Cycle Process:?Billing Dispute Management Services covers dispute management customer center, M&P, dispute call center & back office functions, Project management services, etc.Job Responsibilities:1.Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA & Canada bill cycles).2.Tools Development - Tooling/Requirements/ Work center balancing 3.Analytics - Tech/Reporting4.Complex Billing Project Management - Escalation from front line to resolve complex billing issues5.Analyze and determine resolution actions of recurring billing issues 6.Perform pre-bill validations and share anomalies with billing operations team7.Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.8.Analyze data as inputs to leadership presentations9.Determine and trigger required actions/coordinate with dispute agents for resolutions10.Perform bill verification and review as required11.Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management) ü12.Perform Fraud investigation activities as requiredSKILL SETS REQUIRED:-
  • Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills
  • Knowledge of telecommunications services
  • Stakeholder management skills
  • Effective communication skills
  • Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project
  • SQL, Visual Studio experience
  • Ability to handle the critical situations and manage complexity
  • Customer service skills
  • PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
  • Time management skills – ability to track work independently and in timely manner
  • Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules


    What are we looking for?
  • Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world.
  • Broader Project Management knowledge and/or Business Analysis Experience is big advantage
  • Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer
  • Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
  • Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated -

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.9
     Rating based on 55 Operations Analyst reviews

    Likes

    Accenture is very good company and it has lot of perks. Company very good in terms of payout.

    Dislikes

    In accenture lot of politics happens in every project and just because of this people will not get the promotions on time. Accenture should work on it.

    Read 55 reviews

    Operations Analyst salary at Accenture

    reported by 620 employees with 1-10 years exp.
    ₹1.4 L/yr - ₹10 L/yr
    16% more than the average Operations Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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