Network & Svcs Operation Analyst

Skill required: Network Billing Operations - Problem Management


Designation: Network & Svcs Operation Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
Dispute Management Bill Cycle Process:?Billing Dispute Management Services covers dispute management customer center, M&P, dispute call center & back office functions, Project management services, etc.Job Responsibilities:1.Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA & Canada bill cycles).2.Tools Development - Tooling/Requirements/ Work center balancing 3.Analytics - Tech/Reporting4.Complex Billing Project Management - Escalation from front line to resolve complex billing issues5.Analyze and determine resolution actions of recurring billing issues 6.Perform pre-bill validations and share anomalies with billing operations team7.Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.8.Analyze data as inputs to leadership presentations9.Determine and trigger required actions/coordinate with dispute agents for resolutions10.Perform bill verification and review as required11.Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management) ü12.Perform Fraud investigation activities as requiredSKILL SETS REQUIRED:-

Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills

Knowledge of telecommunications services

Stakeholder management skills

Effective communication skills

Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project

SQL, Visual Studio experience

Ability to handle the critical situations and manage complexity

Customer service skills

PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)

Time management skills – ability to track work independently and in timely manner

Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules


What are we looking for?

Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world.

Broader Project Management knowledge and/or Business Analysis Experience is big advantage

Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer

Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues

Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated -

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications
Any Graduation