Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Backup and Recovery Systems


Good to have skills :NA
Minimum
3 year(s) of experience is required


Educational Qualification :Graduate

Summary:Must have 5 years of hands-on experience in NetBackup to take care of technical activities Should have strong knowledge of the architecture of NetBackup Backup. Should have hands-on experience in configuring File systems, Exchange, NDMP, SQL, VM, DB2 and Oracle Database Backups for Windows and Unix servers.
Roles & Responsibilities:

Backup Management (Backups/Recovery jobs)

Monitoring (Software and Hardware)

Performing Scheduled Backups and On-Demand Backup requests

Backup troubleshooting on failures and slowness issue

New Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per request

Performing critical and normal restores as per requests

Participating in audits for successful backups and failure backups

Backup software upgradation to latest SP or new version

Performing DR test activity to the secondary site.
Professional & Technical Skills:

Must To Have Skills:NetBackup and Microsoft Azure Backup Server (MABS) or Microsoft Data Protection Manager (DPM)

Good To Have Skills:Veeam Backup and Recovery

Educational qualification:15 years of mandatory education as per Accenture Standards.

Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.

Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.

Should have hands-on experience in NetBackup 7.6/7.7 /8.1 Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead NetBackup Upgrades, patching and compliance requirements.

Good understanding of Deduplication in NetBackup and its implantation.

Should have experience knowledge on Bare Metal restore

Should have hands-on experience on Network, Database and OS teams for fixing various backup issues.

Should have experience on raising NetBackup support cases and working with support Engineers.

Configure core components of NetBackup including devices, storage units, Storage Lifecycle Policies, volumes, and volume pools using the NetBackup Administration Console

Should have knowledge in performing disaster recovery backups. Managing High availability NetBackup.

Should have hands-on experience on media management and handling staging jobs

Should have hands-on experience in performing restoration of filesystem data

Should have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2

Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options.

Monitor daily activity and availability of the NetBackup environment by analyzing reports and reviewing activity logs

Run and monitor backups, duplications and restores

Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices.

Manage and maintain disk storage devices

Verify tape drive operation and maintain media rotation and availability

Should have experience in Installing /Removing Updates

Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions.

Handle complex changes across the product

Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery

Maintain the platform to the highest standard and ensure 24x7 support

Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling
Additional Information:

Should have hands-on experience in troubleshooting backup failures.

Should have hands on experience on de-duplication, replication of backups

Good skills in managing backup team

Should be aware of ITIL processes and should be open to work on multiple backup technologies.

Should have strong communication skills.

Ability to work shift patterns and provide out of hour's on-call support

Flexible to work in 24/7 shifts (Rotational Shifts)


Qualifications
Graduate