Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft 365

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :1:BE/BTech Computer Science 2:Any Certification in MS exchange
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Roles & Responsibilities:

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.

Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Work includes L1 and L2/ basic and intermediate level troubleshooting.

Collaborate with cross-functional teams to ensure timely resolution of issues and incidents. Professional & Technical Skills:

Must To Have Skills:Experience in Microsoft 365.

Good To Have Skills:Experience in other Microsoft technologies such as Azure, SharePoint, and Exchange.

Strong understanding of operating systems, networking, and hardware.

Experience in troubleshooting and problem-solving.

Knowledge of ITIL processes and procedures. Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft 365.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Coimbatore office.Qualification1:BE/BTech Computer Science 2:Any Certification in MS exchange