Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills :ServiceNow Custom Application Creation


Good to have skills :NA
Minimum 5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:
As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services.


Roles & Responsibilities:

Lead the design and development and QA of ServiceNow solutions, including configuration, customization, and integration with other systems.

Mentorship and Coaching:Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth.

Provide technical expertise and guidance to junior developers and team members to ensure high-quality delivery of ServiceNow solutions.

Collaborate with business analysts and stakeholders to gather requirements, define scope, and prioritize demands.



Professional & Technical Skills:

Design and implement ServiceNow workflows, forms, reports, and dashboards to streamline business processes.

Conduct code reviews, performance tuning, and troubleshooting to optimize ServiceNow applications.

Continuous Learning:Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team's continued success.

Serve as a subject matter expert on ServiceNow capabilities, providing guidance on platform architecture and configuration.

Develop and maintain technical documentation, including design specifications and deployment guides.

Provide weekly status reporting on progress made for both development and QA teams

Additional Information:

5+ years of experience implementing ServiceNow solutions.

3+ years of experience leading ServiceNow development teams.

2+ years of experience implementing ServiceNow integrations.

Strong proficiency in using scripting languages (JavaScript, GlideScript), XML, HTML

Certification:ServiceNow Certified System Administrator

Ability to independently design and lead complex user interfaces, integrations and workflows.

Strong leadership and team management skills

Any of the below ServiceNow mainline certifications:
oCertified Technical Architect (CTA)
oCertified Implementation Specialist IT Service Management
oCertified Application Developer

Any of the below micro-certifications:
oMicro-Certification - Flow Designer
oMicro-Certification - Integration Hub
oMicro-Certification - Agile and Test Management Implementation
oMicro-Certification - Configure the CMDB
oMicro-Certification Automated Test Frameworknan