Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Microsoft Windows Server Administration


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education
JD for ODR Engineer – L9 Key Responsibilities Perform remediation of OS Level vulnerabilities based on request which could include patch installation, configuration changes at OS Level, uninstall an EOL or unsupported software, upgrades. Troubleshoot OS level issues post remediation and rollback the deployment as required. Research outstanding vulnerabilities and recommend a solution based on Vendor release notes. Interact with Vendor and coordinate on cases\tickets as required to fix open vulnerabilities. Attend bridge and RCA calls and provide support as required. Create Change Request, follow up for approval and represent changes in CAB and Technical Change review meetings. Manage SLA for all assigned requests and fix within SLA. Make pro-active suggestions for service improvements. Automate the manual tasks and recurring incidents.
Technical Experience 6+ years of experience in Windows (2012, 2016, 2019 Core and DE) and Linux (RHEL 9, 8, 7, 6) servers tasks including remediation of vulnerabilities, OS Level tasks, patch management and roll back. 3-4 years of experience in.net framework in the area of supported versions (major\minor) and remediating vulnerabilities related to .net framework. 2-3 years of experience Create/Configure and managing WSUS. Preferred exposure in Create/Manage Satellite\Capsule setup. Experience in deploying OS Level patches and Application-level patches for MS Office, .net frameworks, Adobe, Silverlight etc. Understanding of various Windows services, ports and vendor recommended settings. Understanding of File Systems, mount points and other vendor recommended settings. Experience in Change Management, Request Management and Incident Management using ServiceNow. Good to know Tools (Qualys, Tanium). Experience in utilizing vendor support and find solution to open issues. Critical thinker and problem-solving skills.
Educational Qualification:- Certification in Windows server administration \ Linux Red Hat Certified Engineer ITIL certification Must be a degree holder.
Professional Attributes Strong verbal and written communication skills High technical aptitude and demonstrated commitment to technical skill development. Focused on service delivery and quality of work. Adaptable to cross skilling Ability to operate independently and make decisions with little direct supervision. Must be capable to upscale and take initiative to deliver the task independently. Flexible to work in 24/7 shift.

 
Qualifications 
15 years full time education