Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati


Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :Microsoft Endpoint Configuration Manager


Good to have skills :NA
Minimum 2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:
As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction.


Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Manage work assignments and ensure timely completion.
- Drive people management activities for the delivery team.
- Ensure service delivery quality and cost efficiency.
- Collaborate with cross-functional teams to resolve issues.
- Identify areas for process improvement and implement solutions.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.
- Strong understanding of IT service delivery operations.
- Experience in managing service delivery quality and cost.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualifications

15 years full time education