Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :Bachelor degree or Graduation
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide prompt and efficient technical support to clients.

Troubleshoot and resolve system or application issues.

Communicate effectively with clients to understand their needs and provide appropriate solutions.

Document and track client issues and resolutions.

Collaborate with cross-functional teams to address complex technical problems.

Stay updated with the latest product knowledge and industry trends.

Assist in the development and improvement of support processes.

Contribute to the creation of knowledge base articles and documentation. Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Good To Have Skills:Experience with ITIL framework.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to work effectively in a team environment.

Familiarity with ticketing systems and remote support tools. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A Bachelor degree or Graduation is required.QualificationsBachelor degree or Graduation