HR Service Delivery Associate

Skill required: Employee Services - Employee and Labor Relations


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.


What are we looking for?
"Clear written and verbal communication skills.Critical thinking and problem solving skills.Detail oriented with high accuracy."

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven - in communications and all system transactions.

Strong written and verbal skills in English Language.Global design, Localization, Testing, Standard Operating build experienceKnowledge of MS Office and Excel skills would be a plus

Roles and Responsibilities:

Job Description The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key Responsibilities

Read, understand and analyze client process as per the business rules.

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Participate in client conference calls and prepare 'minutes of meeting'.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Ensure and maintain the security and confidentiality of client data.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities.

Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.

Have customer facing experience & experience of using telephony to speak with clients

 
Qualifications 
Any Graduation