Service Delivery Operations Representati

Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Microsoft 365, Automation Testing
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring efficient and effective service delivery. Your typical day will involve overseeing work assignments, collaborating with team members, and ensuring high-quality service delivery.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Manage and assign work assignments to the delivery team.
- Drive people management activities, including performance evaluations and career development.
- Ensure service delivery quality and cost efficiency.
- Collaborate with cross-functional teams to resolve issues and improve service delivery processes.
- Identify areas for improvement and implement process enhancements.
- Provide guidance and support to team members to ensure successful service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft 365.
- Strong understanding of service delivery operations.
- Experience in managing service delivery quality and cost.
- Excellent communication and interpersonal skills.
- Good To Have Skills: Experience with IT service management tools.

Additional Information:
- The candidate should have a minimum of 3 years of experience in Microsoft 365.
- This position is based at our Indore office.
- A 15 years full time education is required.
Qualification
15 years full time education