Service Delivery Ops Specialist

Skill required: Property & Casualty - Property and Casualty Insurance


Designation: Service Delivery Ops Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years


What would you do?
We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsIn this role, you will be managing workflow process and inventory handle policy maintenance inclusive of, contract amendments, customer & policy maintenance, broker of record changes. You will be managing terminations as needed in internal systems issuance of policy certificates to agents within desired timelines for Property, Auto, Workers Comp, Inland Marine, Travel and Marine Insurance (Commercial & Personal lines in the English Language)


What are we looking for?

Strong Domian knowledge on UK Property & Casualty Motor Insurance claims(WFO) is Mandatory and should have handled UK clients.

Daily Management of Operations

Planning – Plan on the Daily activities of all the worklist received and ensure all the cases are been assigned/completed within the defined timelines

Staffing – Staff scheduling for WFO to be agreed and shared with the group on a daily basis

Team Meeting – New Scenarios to be discussed and relevant documents been updated on a daily basis

Call & Data Audits

Open and Closed File review closuresWorkflow Management :

Allocation – All the relevant work received has been completed within the defined timelines

Documentation – Connect with the team members on their performance and ensure the same is documented

Tracking - Track all worklist items until closure and ensure feedbacks are incorporated

Monitoring claims technical KPIs, KSMs and CSMs

Payments approvals

Quarterly Business reviews to be completed on a Monthly basis

Claim DenialsOthers :

Complaints management & Escalation handling

Reporting

Driving projects and initiatives with client and ACC internal

IT related escalations and issues

Risk management

Portfolio managementP & C Insurance, CII, III certification

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

 
Qualifications 
Any Graduation