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13633 Accenture Jobs
Service Delivery Ops Associate Manager
10-14 years
Bangalore / Bengaluru
Service Delivery Ops Associate Manager
Accenture
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Talent Development - Learning Delivery Operations
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? The Senior Scheduling Lead is responsible for managing a team of Team Lead and Scheduling Analysts, which can vary by location, monitoring the operations to achieve service level agreements and serve as an escalation point to resolve client issues. The Senior Scheduling Lead has the responsibility of developing team members through coaching, counseling and mentoring activities. This role involves training team members, based on deep knowledge of operational procedures and policies and providing feedback to team members to improve performance. The Senior Scheduling Lead continuously looks for areas in which improvements can be made in operational process and assists in design and implementation of those initiatives.This individual provides and implements workable solutions to business issues or problems with minimum referral to management and conducts work planning, estimation and prioritization to optimize performance of team. This individual defines standards and reusable approaches within own area of responsibility. The role is required to maintain effective internal/external client/user relationships within own area of responsibility and provides guidance to and shares knowledge with colleagues relating to own specialization.Key Responsibilities:
What are we looking for? Pro-actively escalate potential serious / high-level issues to Client experience lead (CXL)
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Accenture Bangalore / Bengaluru Office Location
Bengaluru Office
71, Cunningham Road, BengaluruBengaluru, India,
Bengaluru
560052
560052
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