Security Operation Center Operator

Duties & Qualifications

The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect impact to Accentures people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Pune, Maharashtra and reports to the SOC Shift Supervisor.

Key Responsibilities

Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.

Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems

Notify, assist, and direct external emergency personnel and internal resources as necessary

Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations

Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed

Manage information flow to and from an incident

Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

Coordinate with Accentures Corporate Security regional leads on incident detection and management

Coordinate with Accentures Corporate executive protection leads on incident detection and management

Ensure that complete and accurate information is entered into the incident management system

Utilize and execute protocols and standard operating procedures to effectively manage global incidents.

Monitor travel safety and security of the companys staff

Maintain situational awareness of current global current events.

Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed

Initiate mass communication notifications as required

Notify leadership of events affecting business operations and employees

Ensure proper handling of highly confidential information.

Perform other duties assigned by supervisors related to security and safety

 Qualifications 

Job Qualifications

Basic Qualifications:

Degree in any stream.

Preferred Skills

Experience identifying anomalies in a physical environment and performing first-line investigations

Experience with emergency response protocols & processes

Minimum 1-year experience in a Security Operation or Command Center role

Bilingual (English/Hindi)

Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000

Experience with protective intelligence monitoring tools

Professional Job Requirements

Great active listening skills

Rapport building skills

Patient and empathetic attitude

Adaptability and flexibility

Ability to analyze threats and envision potential or real time impact to operations

Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills

Strong Customer Service skills

Strong consensus, team building and negotiating skills

Ability to work overtime on short notice

Strong cultural sensitivities

Be able to type a minimum 35 words per min

Excellent written and verbal communication skills

Ability to multitask in a fast-paced, at times stressed work environment

Strong team player

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Proficient in Microsoft Windows and Office Suite