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Service Delivery Ops Lead Manager
Accenture
posted 4hr ago
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Flexible timing
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Job Description
Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Service Delivery Ops Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Rating based on 2 Lead Operator
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Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Learning and career growth opportunity
- Skill development - Good
Operation hierarchy
Lead Operator salary at Accenture
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