Service Delivery Ops Associate Manager

Skill required: Payroll - Payroll Process Design



Designation: Service Delivery Ops Associate Manager



Qualifications:Any Graduation



Years of Experience:10 to 14 years



What would you do?
The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.

Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc.

Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.

Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage.

Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience to provide a differentiated service to the client.

Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).

Initiate, design, and implement business process excellence improvements.

Demonstrate, and seek to deepen, an awareness of business/industry issues and drivers.

Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Accenture s business.

Provide solutions to complex business problems within the service line.

Establish and maintain key relationships with the client, team leads, and client management.

Can act as a subject matter expert.

Understand and adhere to Data Protection Criteria.



What are we looking for?

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communicationFunctional Competencies:

Excellent organizational & prioritization skills.

Multi-cultural awareness.

Excellent English Language communication skills.

Business Case Development.

Business Operations Management.

Business Process Design.

Business Process Implementation.

Operations Management.

Problem Solving.

Process Architecture.

Quality Management.

Service Quality Management.

Excellent Business Excellence knowledge.

Team Player.

Excellent Customer Service skills.


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation